# Support & Guidance

At PairConnex, our team works proactively to ensure every event runs smoothly. From personalized guidance to responsive technical support, we make sure your experience remains reliable and worry-free.

Our services combine human expertise and technology to provide full support, before, during, and after your events.

A responsive, dedicated team by your side from start to finish, guiding you, supporting you, and securing every stage of your project.

## Proactive Monitoring and Email Support

Our team provides continuous platform monitoring and responsive email support for all clients.

- Fast answers to technical and operational requests.
- Daily tracking of potential issues to prevent disruptions.
- Included in all subscription plans.

With a proactive, human approach, we minimize technical surprises and ensure platform reliability. Every inquiry is handled with care, giving organizers the confidence they need for stress-free event delivery.

## Weekly Personalized Guidance

Every week, a dedicated member of our team offers up to one hour of personalized guidance to help you configure and optimize your platform.

- One-hour virtual session per week (non-cumulative).
- Strategic advice and configuration validation.
- Continuous training to build confidence and autonomy.

This human approach ensures every Enterprise client receives hands-on guidance and tailored recommendations. A concrete way to get the most out of the PairConnex event management platform while strengthening your internal efficiency.

**(Enterprise Plans Only)**

## Live Event Technical Standby

Throughout your event, our technical team remains on active standby to react instantly when needed.

- Target response time: under 15 minutes.
- Two assigned experts (product and technical).
- 8 hours of monthly standby included per event, with optional extra hours.

This remote presence guarantees smooth execution, continuous assistance, and rapid problem-solving. It’s peace of mind for organizers running large-scale or high-stakes events.

**(Enterprise Plans Only)**

## On-Site Presence

When needed, a member of our team can travel to your event venue to provide on-site assistance.

- On-site technical help for attendees and exhibitors.
- Setup of registration desks and access control systems.
- Training and supervision of local staff.

Travel, meal, and accommodation fees may apply depending on location. This in-person presence strengthens efficiency and ensures a seamless experience for everyone involved.

**(Enterprise Plans Only)**

### They trust PairConnex

Organizations, associations, and companies use PairConnex to simplify the management of their events.